Policy Dimensions

Share of individuals using the Internet to interact with public authorities

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Individuals using the Internet to interact with public authorities, as a percentage of all individuals aged 16-74 years. Measured interactions range from simply obtaining information from government websites to interactive procedures where completed forms are sent via the Internet. Excludes manually typed e-mails. It should be noted, however, that the need to submit forms, as well as the availability of online submission channels, varies between countries. Public authorities refers to public services and administration activities at the local, regional or national level.


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